Frequently Asked Questions

You can check in to the Glass House from 2:30pm until 5pm.

Check out is by 11am. You’re welcome to store your bags and use our facilities until 4pm on your check out day. 

Yes a Photo ID will be required for the lead booker in each room to store against the booking and this ID must match the name on the credit card authorised against the room when checking in. 

Of course we are full flexible with length of stay, if you would like to extend just let us know and we can check availbility for you. 

Yes all bookings must be paid in full at point of booking. Please see our T&Cs for booking and cancellation policies.

Indoor exercise apparel, swimwear, appropriate shoes and clothing for the morning walks through the countryside, comfy clothing to relax in,fitness clothing for fitness classes, flipflops if you require them and of course yourself.

We accept bookings for multiple rooms, however if you are coming in a group feel free to take advantage of our discount of 40% off a second person sharing a room.

Once confirmed, if you need to move or cancel your booking you can do so by giving a minimum of more than 30 days’ notice period, at which time a £50 admin fee is applied per guest. Cancellations or alteration to booking dates that fail to give a 30-day notice will result in you forfeiting monies paid, (sorry there are no exceptions).  However, we’d be happy for you to nominate someone else to take your place and highly recommend that you consider travel insurance to cover potential eventualities.

Glass House Retreat’s venue, including our spa gardens and car park are smoke free.

Correct, we will require you to under go a health assessment and sign paperwork before using the Cryo Chamber.

We do advise guests book spa treatments in advance to avoid disappointment, but you are more than welcome to book extra treatments when you arrive or during your stay and we will do our best to accommodate you.

The Spa operates from 9:30AM to 6:30 PM daily

The pool is open from 8:00AM to 7:00PM

The gym is open from 8AM to 7:00PM.

PT sessions can be booked to take place from 8:30AM to 6:30PM, excluding lunch time.

We have a minimum age requirement of 16 years old for guests. Please note anyone under the age of 18 will need to always be accompanied by an adult over the age of 18 years old. 

We do have a separate area for day guests coming in for individual treatments, but these are by appointment only.

You can book treatments at point of booking, by calling in any time before you arrive or once you are here, however we do recommend booking as early as possible to avoid disappointment. We also have a Glass House Retreat app, downloadable for free to schedule all your bookings.

Clients are to arrive in a clean and fresh state to receive their therapy. Failure to do so will result in your therapy time being wasted for showering or changing.  For facials please arrive without make up.  For residential Guests your dressing gowns are recommended for spa treatments.

Our pool is 4ft deep.

If you have certain dietary requirements, please contact us directly and we can discuss how we can support you.

For every meal our guests will be asked to choose from a menu designed for their specific dietary plan. We want you to have a choice and a chance to explore the amazing food our team prepares.

Of course. If you are not happy with the plan you are on just go to the reception and request to change to another for no additional fee.

Please make us aware of any dietary requirements at point of booking so that our helpful kitchen staff can prepare for your arrival.

Unfortunately no, all meals are to be eaten in the dining room and we don’t provide room service.

Yes, please see our menus here.